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Facebook Fan Page Problems and Poor Support
Posted in: Blog, Maui, SEO by MauiHawaiiUpdates on December 16, 2010
We’ve had a fan page up for several months to help promote the island of Maui, Hawaii (See here…maybe: Maui Facebook.) We’ve used both paid advertising and our own organic linking skills to drive traffic to the page, which now has over 3,400 fans. Everything was working successfully. We used many of the available embedded tools from Facebook to set up “Like Buttons” and “Profile Streams” around the Internet on relevant Maui websites.
All of a sudden, our Facebook Fan Page has stopped being published. We went back on the page and tried to publish it several times, but nothing seems to happen. Because of this, 3 things have happened:
- When you follow our link to the page, it redirects to Facebook’s home page. So all of our links out there are basically broken.
- Our profile picture has vanished leaving a big question mark. Now when we post anything, it has a big question mark in people’s feeds. Yes, we’ve tried adding a new one, and nothing happens.
- All of our embedded facebook tools are empty on our sites.
This problem has been off and on for over a week. This means sometimes it functions fine, and other times it’s unpublished. Obviously, this is a bug on Facebook’s end.
We’ve contacted Facebook both to get support for the Facebook fan page as well as through the advertising team. We’ve spent hundreds of dollars promoting this page. They responded with this:
Hi Chris,
Thanks for your email. Unfortunately, we don’t offer functionality or technical support for Facebook Pages. We apologize for any inconvenience this might cause.
For answers to common questions, solutions to technical issues, and feedback from other Facebook users, please refer to our Facebook Pages Help Center at:
http://www.facebook.com/help.php?page=175
Thanks,
Hurley
Online Sales Operations
Facebook
UPDATE:
It seems the problem was fixed! We deleted every app we had running with the fan page. Turns out that the app for Posterous had screwed up the fan page. We’re still not terribly happy with Facebook. We think there should be controls to make sure that app developers don’t screw up the site.